First and Foremost: YOU’RE COVERED!
Skillion bikes offer standard warranty terms under the laws for the states we sell into. In general the following applies to your new Skillion bike:
- Frame 3 years warranty for repair
- Tires & brake pads subject to high wear only replaced if fault found a reasonable time after purchase
- Drive train components are subject to wear and only replaced if fault found a reasonable time after purchase
- All other bike components, 12 months warranty for repair or replacement
The owner is responsible for having the bike returned to Skillion bikes for repair or replacement.
The Geek deets;
Battery
Skillion bikes batteries have been shown to have the longest life in the electric bike industry. The Lithium battery is expected to have at least 70% of its original tested capacity at the end of the warranty Period.
If the battery fails completely during the first year it will be replaced or repaired at no charge. During the balance of the warranty, the battery will be replaced on a prorated basis. Capacity is tested at Skillion prior to shipment.
Lithium batteries require care and some maintenance to maximize life expectancy. Abusing your battery will void your warranty. See below for details.
- Warranty is void if battery is charged below 0 degrees celcius (32 degrees F).
- Warranty is void if battery is not charged every month.
- In the event that a battery needs to be removed for return shipment to Skillion bikes, Skillion bikes will reimburse the customer for labor in the first 12 months of bike ownership. Subject to terms and conditions. After 12 months, all labor is the responsibility of the customer.
There is not a labor charge to remove the battery during the warranty period if the bike is brought in to Skillion bikes located in Sydney, NSW Australia.
Skillion retains the right to repair or replace a battery at the sole discretion of Skillion bikes. In the event that a battery is not repairable, the battery will be replaced with a prorated credit applied towards the replacement for the remainder of the original battery warranty.
For customers living in Australia, Skillion bikes pays shipping in both directions for battery repairs/replacement for the first 12 months. For the remainder of the warranty after 12 months, the customer is responsible for paying for the shipping to Skillion bikes and Skillion will pay to return the battery to the customer.
All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local, state, federal, and international laws.
Lithium batteries sold by Skillion bikes can NEVER be taken on board a passenger aircraft.
Frame
The Skillion bikes frame is covered for the term listed in the table for the original owner from defects. Subject to terms and conditions.
In the event a frame is found defective, domestic shipping, parts and labor to replace said frame is paid by Skillion for the first 12 months from the original date of manufacture.
After 12 months, Skillion pays for parts only. Labor and shipping are paid by customer. The cost of repairing/replacing Custom paint is never included in frame warranty at any time.
Motor and Bottom Bracket (MBB)
The Motor and Bottom Bracket (MBB) is warranted for 12 months from original date of manufacture to be free of defects. Subject to terms and conditions
In the event of a warranty claim requiring the MBB to be returned to Skillion bikes customer is responsible for removal and shipment to Skillion bikes.
Skillion bikes pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers, shipping is not included in the battery warranty.
Electronics
The electronics components are warranted for 12 months from original date of manufacture to be free of defects.
Subject to terms and conditions.
In the event of a warranty claim requiring the electronics to be returned to Skillion bikes customer is responsible for removal and shipment to Skillion bikes.
Skillion pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers, shipping is not included in the electronics warranty.
Brakes
The brakes are covered for the term listed in the table. Normal wear of the brake pads is not covered.
Warranty claims on components are made in accordance with component manufacturers guidelines.
In the event of a warranty claim requiring the components are to be returned to Skillion bikes. Customer is responsible for removal and shipment to Skillion bikes.
Skillion bikes pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers, shipping is not included in the brakes warranty.
Tires
The tires are covered for the term listed in the table. Normal wear of the tires is not covered.
Warranty claims on components are made in accordance with component manufacturers guidelines.
In the event of a warranty claim requiring the components are to be returned to Skillion bikes. The customer is responsible for removal and shipment to Skillion bikes.
Skillion bikes pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers, shipping is not included in the brakes warranty.
Suspension
The suspension units are covered for the term listed in the table. Normal wear of the suspension, such as oil changes and leaking seals are not covered.
Warranty claims on components are made in accordance with component manufacturers guidelines.
In the event of a warranty claim requiring the components are to be returned to Skillion bikes. The customer is responsible for removal and shipment to Skillion bikes.
Skillion bikes pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers, shipping is not included in the suspension warranty.
Drivetrain
The drivetrain includes the sprockets, shifting system, chain and wheels. Drivetrain units are covered for the term listed in the table. Normal wear and tear of the drivetrain, such as chain and sprocket wear, tire flats, bent wheels and worn tires are not covered.
Warranty claims on components are made in accordance with component manufacturers guidelines.
In the event of a warranty claim requiring the components are to be returned to Skillion bikes. Customer is responsible for removal and shipment to Skillion bikes.
Skillion bikes pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers, shipping is not included in the drivetrain warranty.
